Whether you are a client, staff member (current or former), prospective employee or individual connected with our business, we at Wellman Strata uphold your confidence with the highest degree of professional integrity. This statement explains how we collect, use and disclose your personal information.
Collection of Personal Information
Wellman Strata will collect your personal information, where possible, directly from you for the purpose of enabling our services to be performed properly and efficiently during the normal course of business. We will collect personal information about individuals who have an interest in the properties under our management. These include strata corporations, part-strata schemes, community and neighbourhood associations, home unit companies and private dwellings (collectively referred to herein as “clients”).
Our policy is that personal information must only be collected, disclosed and used for the purposes of managing the affairs of our clients, according to the laws to which those clients and the company are subject to. For the purpose of adding some clarity, Wellman Strata provides secretarial and administration services that includes, but not limited to:
– The keeping and maintaining books and records on behalf of our clients.
– Maintaining a strata/association rolls for our clients.
– Maintaining trust accounts and the handling of trust monies.
– Keeping all meeting notices and minutes.
– Keeping all insurance records and attending to claims made by owners and, owners corporations.
– Levying and the collection of maintenance contributions.
– Coordinating property maintenance and repairs.
– Other property related services included consulting and advisory services.
How we use your information
We use your personal information to provide management services to you and your scheme. Examples of whom we may disclose your personal information to are specialist trades and services providers such as builders, engineers, architects, plumbers, lawyers and insurance companies.
We may collect and use your personal information to provide you with information about our products and services or, to conduct customer surveys about our products and services. Contact us if you do not want to receive any of this information.
Ensuring your personal information is up-to-date
It is very important that the personal information we collect from you is accurate, complete and up-to-date. From time to time Wellman Strata will ask you to tell us of any changes to your personal information.
Your personal information is secure
We take all reasonable precautions to safeguard your personal information from loss, misuse or unauthorised access, modification and disclosure.
Accessing your personal information
You may request access to any of the personal information we hold about you. A summary of personal information such as your name and address details, contact telephone numbers and the matters your scheme has engaged us on are freely available and for more detailed requests, a fee may be charged to cover the cost of its retrieval and supply.
We may refuse you access to personal information where the information you seek is mixed with other information that would disclose personal information or sensitive information about another owner under our management or, previous management.
Personal information identifiers
A Commonwealth identifier is a Commonwealth Government identification number such as your Tax File Number (TFN) or Medicare number. We do not use these as a way of identifying the information we have about you.
Sensitive information can be information about your racial or ethnic origin, political opinions, membership of political associations, religious beliefs or affiliations, membership of professional or trade associations or trade. Wellman Strata will only collect, use and disclose sensitive information about you as permitted by law or, where we have obtained your consent to do so or, it becomes necessary for us to perform our duties.
For any additional information or, you would like to discuss this statement with a company representative, please direct your enquiry to:
Wellman Strata Management Pty Ltd
Att: The Privacy Officer PO Box Q1916,
QUEEN VICTORIA BUILDING NSW 1230
Or by email: [email protected]